Essential Functions:

Active Supervision & Customer Experience:

• Conduct health & safety checks as colleagues report for work to ensure a safe environment for colleagues and customers.
• Provide Active Supervision by continually circulating the selling floor, directing colleagues and supporting daily priorities to optimize the customer experience and increase sales. Redirecting resources  as needed.
• Lead activities to ensure customer readiness and exceptional presentation standards. Alert Store Leaders of any opportunities that are not aligned with this goal.
• Role model behaviors that build lasting customer relationships ― redirect and provide colleagues with fast-feedback to foster the same behaviors, and recognize colleagues for practicing them.
• Help build a proactive and solution-oriented customer centric culture in the store to ensure consistent customer experiences.
• Have practical knowledge of store systems ― POS, MPOS, RF equipment, MyClient, MyStore App ― and ability to educate others.
• Handle various responsibilities related to the physical operation of the facility, including activities required to open and close the building, as well as involvement in daily back-of-house functions.
• Regular, dependable attendance and punctuality. 
• Demonstrate agility and perform other responsibilities as needed.

Fulfillment:

• Oversee all fulfillment and in store pickup functions to complete and expedite daily tasks Participate in Omni Checkpoints to discuss & resolve the status of open aged orders and daily processes.
• Process shippable returns and abandoned in store pickup orders.
• Provide single voice to Operations and Visual Merchandising Manager and Manager Business Administration regarding daily activity.
• Utilize daily fulfillment workload planner to ensure adequate scheduling and flex resources.
• Monitor dashboard/alerts to ensure timely completion of BOPS (Buy Online Pickup in Store) and BOSS (Buy Online Ship to Store) process.
• Utilize reporting to ensure achievement of daily metrics (fill rate, Speed to Ship, BOPS Ready On Time, etc.).
• Be proficient in SP Manager, myShip, handheld devices, POS and MPOS systems including Search and Send and BOPS.

Onboarding:

• Ability to perform interviews and recognize friendly, customer-focused individuals to be hired into Selling and Support Colleague roles.
• Conduct Welcome Calls to newly hired colleagues and support Store Leaders in onboarding seasonal colleagues.
• Support seasonal colleagues in key onboarding activities such as store tours and colleague schedule pick-up.
• Act as a liaison for seasonal colleagues and Incumbent Ambassadors to ensure a positive and productive onboarding experience.

Qualifications:

Education/Experience:

• Bachelor’s degree preferred.
• Previous retail experience required.
• At least one year of supervisory experience preferred.

Communication Skills:

• Effective verbal and written communication skills.
• Ability to engage with customers and find appropriate service solutions.

Mathematical Skills:

• Basic math functions such as addition, subtraction, and calculating percentages coupled with the ability to use mobile devices.

Reasoning Ability:

• Self-starter, able to work independently and as part of a team and must have good time management skills. 

Physical Demands:

• This position involves constant moving and standing.
• Involves standing for at least two consecutive hours.
• Involves lifting at least 30 lbs.
• May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders.
• May involve reaching above eye level. Involves close vision, color vision, depth perception, and focus adjustment. 

Other Skills:

• Ability to collaborate and function as a member of a team, as well as working independently.
• Must possess a strong sense of urgency.
• Should be comfortable with the use of computers, mobile technology, and frequent use of RF equipment. 

Work Hours:

• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.