SALES LEAD

THE PRIMARY RESPONSIBILITY OF THE SALES LEAD IS TO SUPPORT MANAGEMENT IN GENERAL OPERATIONS OF THE STORE TO ENSURE A GREAT CUSTOMER EXPERIENCE AND MAXIMUM PROFITABILITY

We are currently seeking passionate Sales Leads in Poughkeepsie Galleria!

Essential Functions:

· Supervises associates engaged in all selling and operational activities, including inventory management, ringing POS transactions, and in performing services for customers.

· Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.

· Performs basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties; reviews time sheets and other payroll documentation for accuracy and submits as appropriate.

· Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve full potential

· Maintains an awareness of customers to both increase service levels and reduce security risks; remains current on operational policies regarding payment and exchanges, and security practices.

· Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards.

· Supports and administers receipt and dispatch of inventory and supplies according to company policy.

· Models selling expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.

· Builds and maintains a solid customer following through building loyalty and clienteling.

· Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management

· Participates in and facilitates visual directives including execution of planograms and merchandise replenishment.

· Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.

· Assists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations.

· Other duties as assigned/required

Job Requirements:

· Must be 18 years of age or older.

· Must have a high school diploma/GED Must have 1-3 years; retail experience (Sales; Luxury or Jewelry Sales preferred)

· Excellent communication skills

· Excellent customer service skills

· Strong organizational skills and ability to multi-task in a fast-paced environment

· Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives.

· Ability to work a flexible work schedule, including nights, weekends, and holidays is required.

If you are a passionate team player with a can-do attitude, you will thrive-in our fast-paced, colorful world. Come SHINE with US!