JOB TITLE: 3rd Key Holder

POSITION DESCRIPTION:

Deliver positive sales performance and ensure the needs of the customer are fulfilled. Assist in the successful implementation of all Company’s objectives and plans while completing daily operational activities.

• Report to the Store Manager
• Provides management and oversight to Sales Associates

RESPONSIBILITIES:

Drive Sales and a Superior Customer Experience

• Assist in the achievement of performance targets (e.g. ADS, UPTs, SPLH) through promotion of sales and customer service programs
• Demonstrate product knowledge and fashion awareness in day to day interactions with customers and store associates
• Implement In Store Presentation directives per Company policy and timelines, incorporating appropriate product flows and adjacencies based on individual store layout
• Perform ear piercing procedures that are in compliance with Company and legal guidelines.
• Represent the Claire’s/Icing brand through professional behavior, fashion awareness and positive customer relations

Demonstrate Leadership

• Assist the Store Manager in creating a positive store environment by serving as a role model, fostering teamwork, recognition and effective communication
• While manager on duty, effectively handle critical situations that occur within the store

Manage the Business

• Complete operational activities in compliance with Company policies and procedures
• Assist in the management of controllable expenses (e.g. payroll, supplies, utilities)
• Complete all required paperwork and banking procedures accurately
• Comply with all loss prevention practices to safeguard store and Company investments
• Assist in the management of store inventory (e.g. process shipment, markdowns, store recovery, stock replenishment, back room organization) to ensure store is always in business ready condition
• Perform the day to day operations (e.g. opening/closing procedures, housekeeping) while at times being the nly associate in the store
• Maintain a safe store environment
• Other duties as assigned

QUALIFICATIONS:

• Some high school required
• Minimum 1 year retail experience
• Excellent verbal/written communication and organizational skills
• Sound understanding of mathematics and strong reading comprehension skills
• Ability to stand during scheduled shifts
• Ability to maneuver up to 25 lbs regularly and up to 75 lbs occasionally
• Bending, stooping, extended reaching, climbing ladders and step stools while placing merchandise throughout the store and assisting customers
• Ability to operate POS system